Professional History
A career built on security, infrastructure, and continuous growth.
Patrick Upman — LinkedIn Profile • Patrickwupman@gmail.com
My Career Journey: A Story of Growth and Expertise
Embarking on a career in IT has been both challenging and deeply rewarding. Each step in my journey has shaped my expertise and reinforced my passion for solving complex problems, optimizing operations, and collaborating across teams.
Authority Brands — Senior Security Analyst (2020–2025)
At Authority Brands, I focused on monitoring, investigating, and remediating security incidents to protect sensitive data. I supported Microsoft 365 and Exchange security operations, conducted vulnerability scanning, and served as a Security Subject Matter Expert during acquisitions and onboarding of new brands.
TeamLogic IT — Network & Security Administrator (2017, 2020)
I led helpdesk operations, managed client onboarding, and implemented cybersecurity initiatives. In addition to hands-on technical work, I mentored team members and coordinated projects aligning IT solutions with business objectives.
Tenable — Technical Support Engineer (2018)
At Tenable, I provided advanced technical support, helping customers interpret vulnerability data and reduce cyber exposure. I collaborated closely with R&D teams to troubleshoot and resolve software issues.
Next Day Blinds — Technical Support Engineer (2017)
I delivered onsite and remote support, managed VMware environments, implemented disaster recovery solutions, and trained new hires on internal systems and VoIP platforms.
Patient First — System Support Engineer (2012–2017)
Supporting healthcare environments required reliability and precision. I worked on helpdesk operations, infrastructure projects, staff training, and maintaining systems critical to patient care.
Atlas Chiropractic — IT Specialist (2011–2012)
As a one-person IT department, I managed servers, email systems, marketing infrastructure, and training across multiple offices, gaining deep insight into small-business IT needs.
TKoE.us — Moderator & Systems Technician (2008–2012)
I maintained and optimized online community platforms, managed content, negotiated vendor agreements, and ensured site reliability and security.
Sprint Adcomm DigiTel — Technician (2009)
I provided hands-on device repair and customer support, developing strong client-facing and troubleshooting skills early in my career.
Certifications
- ISC2: CISSP
- AWS: Solutions Architect (Professional), Security Specialty
- CompTIA: CASP+, CySA+, PenTest+, Security+
- AWS: Solutions Architect (Associate), SysOps Administrator, Cloud Practitioner, AI Foundation
- Microsoft: AZ-900
- CompTIA: Linux+, Server+, Network+, A+
- FAA: Part 107 Remote Pilot (Commercial Drone License)
Technical Expertise
- Security Operations, Incident Response, and Vulnerability Management
- IT Security & Compliance (PCI DSS, risk reduction, remediation coordination)
- Networking & Systems Administration
- Helpdesk Operations & Leadership
- Microsoft 365 / Exchange, VMware vSphere
- AWS Cloud Infrastructure & Security Services
If you’d like to explore my background in more detail, feel free to download my resume below.